Signalia's Take On
Hotel Reputation Management
FAQs
Answers to some of the most frequently asked questions.
Have more questions? Reach out to our team via email - team@company.com
01.
How current is my data?
01.
In free version we are refreshing data for you once a day.
In full version reviews from popular travel platforms are processed within minutes of being posted. Social media content requires a bit more magic to detect mentions of your property across the vast social media landscape, but we still collect the data within a few hours—depending on the platform.
02.
Does it work with all these sources?
02.
Don’t worry—we’re not doing anything shady. We use publicly available API connectors or 3rd party API providers to gather data from all these platforms, and then process the text, images, and videos on our side using our proprietary AI solution.
03.
How does pricing scale?
03.
We want our platform to be free for smaller hotels, helping them gain a competitive edge. For larger hotels or chains supporting smaller properties, we offer a Growth plan, and for major chains, an Enterprise plan. Every feature is fully accessible in all plans—nothing is hidden just because you pay less. You can even try the Free Interactive Report without logging in to explore our capabilities before making a purchase decision.
04.
What about GDPR?
04.
Data from EU users is processed on European servers (Frankfurt, Warsaw), so your emails and company details never leave the EU. For publicly available content, we strictly follow the terms of use of our data providers.
05.
How accurate are analytics and insights?
05.
Our analyses and insights are fully based on your data. All metrics are generated from processed guest reviews, ensuring that our AI delivers accurate and reliable results.
06.
How is Signalia better than other reputation management tools out there?
06.
Signalia stands out because we don’t rely on fixed keywords or rigid categories. Our analytics are near real-time, giving you up-to-date insights, and our reply suggestion assistant is trained on your past reply blueprints and previous responses—not just a generic LLM—ensuring recommendations match your brand voice perfectly.
01.
How current is my data?
01.
In free version we are refreshing data for you once a day.
In full version reviews from popular travel platforms are processed within minutes of being posted. Social media content requires a bit more magic to detect mentions of your property across the vast social media landscape, but we still collect the data within a few hours—depending on the platform.
02.
Does it work with all these sources?
02.
Don’t worry—we’re not doing anything shady. We use publicly available API connectors or 3rd party API providers to gather data from all these platforms, and then process the text, images, and videos on our side using our proprietary AI solution.
03.
How does pricing scale?
03.
We want our platform to be free for smaller hotels, helping them gain a competitive edge. For larger hotels or chains supporting smaller properties, we offer a Growth plan, and for major chains, an Enterprise plan. Every feature is fully accessible in all plans—nothing is hidden just because you pay less. You can even try the Free Interactive Report without logging in to explore our capabilities before making a purchase decision.
04.
What about GDPR?
04.
Data from EU users is processed on European servers (Frankfurt, Warsaw), so your emails and company details never leave the EU. For publicly available content, we strictly follow the terms of use of our data providers.
05.
How accurate are analytics and insights?
05.
Our analyses and insights are fully based on your data. All metrics are generated from processed guest reviews, ensuring that our AI delivers accurate and reliable results.
06.
How is Signalia better than other reputation management tools out there?
06.
Signalia stands out because we don’t rely on fixed keywords or rigid categories. Our analytics are near real-time, giving you up-to-date insights, and our reply suggestion assistant is trained on your past reply blueprints and previous responses—not just a generic LLM—ensuring recommendations match your brand voice perfectly.