Find what’s quietly hurting your hotel’s reputation.
Get a 100% free Hotel Reputation Audit based on your public guest feedback. See the recurring issues guests mention, where responses are falling short, and the practical priorities your team should address.
• Email verification: We reserve the right to send reports exclusively to requests where the email domain directly matches the hotel property or operating group. Requests that cannot be confirmed as legitimate may not be fulfilled.
• Delivery timeline: While reports are typically delivered within 24 hours, fulfillment may take longer during periods of peak demand or limited capacity. We will notify you via email if extra processing time is needed.
• Audit timeframe: The analyzed timeframe typically spans from the current month up to a full quarter based on available review volume and public feedback density, determined at our discretion.
• Insights & liability: Signalia acts solely as an independent data and insight provider. All operational, management, and commercial decisions remain the sole responsibility of the hotelier.
Request Your Audit
100% FreeFree of charge • Enter your hotel details below to receive your report within 24 hours.
Your audit shows what to fix first.
Not another complex dashboard or raw data dump. A concise, prioritized operational view ready for your leadership team to act on.
Recurring Guest Issues
The recurring friction points appearing across reviews—such as breakfast variety, housekeeping consistency, room comfort, staff responsiveness, or check-in delays.
Reputation Strengths
What guests consistently praise and your hotel should protect, reinforce across daily operations, and highlight in your direct marketing.
Priority Actions
The clearest high-impact operational steps your team can take right now, ranked by mention recurrence and rating impact.
Response Opportunity
Where professional review replies can protect trust, address misaligned guest expectations, and show future bookers that feedback leads to action.
What your audit looks like
Clean, structured, and easy to share with department heads and property owners.
Grand Horizon Resort & Spa
Health check: sentiment score, review velocity, response speed, and platform ratings.
Topic diagnostics: departmental friction breakdown, recurring issue spikes, and prioritised actions.
Mentioned in 14 recent reviews over the last 45 days. Guests noted rooms not ready by 3:30 PM.
Realign 2 afternoon team members to high-turnover floors to ensure 3:00 PM check-in readiness.
12 negative reviews left unacknowledged on Booking.com & Google from recent stay dates.
Built Specifically for Hotel Teams
Signalia turns public guest feedback into a short, practical view of: